--- title: The Lessen Edge | Blog | Efficiencies description: Efficiencies | Stay on the cutting-edge of facilities maintenance with the latest industry trends, tips and company updates from Lessen. --- - [Become an SMS Affiliate](http://www.smsassist.com/step-1-sign-up/) - [Affiliates Login](http://affiliate.marketplacesupport.com/) - [Client Login](http://client.marketplacesupport.com/) - [Blog](https://blog.smsassist.com/blog) - 312.698.7000 - [info@smsassist.com](mailto:info@smsassist.com) - 312.698.7000 - [info@smsassist.com](mailto:info@smsassist.com) [![SMS Assist](https://blog.lessen.com/hubfs/smsassist-may16/images/190b7432eea647c49b4d5b3a46f871b9.png "SMS Assist")](http://smsassist.spacecrafted.com/) - Our Solution - [The SMS Advantage](http://www.smsassist.com/the-sms-advantage) - [One By SMS Assist](http://www.smsassist.com/one-by-sms-assist) - [Markets Served](http://www.smsassist.com/markets-served) - [Case Studies](http://www.smsassist.com/case-studies) - Services - [Exterior Maintenance](http://www.smsassist.com/exterior-maintenance) - [Facilities Maintenance](http://http://www.smsassist.com/facilities-maintenance) - [Interior Maintenance](http://www.smsassist.com/interior-maintenance) - [Property Management Services](http://www.smsassist.com/property-management-services) - [Residential Property](http://www.smsassist.com/residential-property) - Affiliate - [Affiliate Advantage](http://www.smsassist.com/affiliate-advantage) - [Affiliate Sign Up](http://www.smsassist.com/affiliate-sign-up) - [Testimonials](http://www.smsassist.com/testimonials) - [Our Commitments](http://www.smsassist.com/our-commitments) - [FAQ](http://http://www.smsassist.com/faq) - [Affiliate Blog](https://blog.smsassist.com/affiliate-blog) - About Us - [Corporate Overview](http://www.smsassist.com/corporate-overview) - [SMS Serves](http://www.smsassist.com/sms-serves) - [SMS University](http://http://www.smsassist.com/sms-university) - [Contact](http://www.smsassist.com/contact) - Our Team - [Executive Team](http://www.smsassist.com/our-team/executive-team) - [Board Of Directors](http://www.smsassist.com/our-team/board-of-directors) - [Investors & Advisors](http://www.smsassist.com/our-team/investors-advisors) - [Equity Partners](http://www.smsassist.com/our-team/equity-partners) - Careers - [Why SMS?](http://www.smsassist.com/why-sms-assist) - [Available Positions](http://www.smsassist.com/available-positions) - Media - [News](http://www.smsassist.com/news) - [Events](http://www.smsassist.com/events) - [Video Gallery](http://www.smsassist.com/video-gallery) - [Blog](https://blog.smsassist.com/blog) - Demo ![SMSAssistEdge.png](https://blog.lessen.com/hs-fs/hubfs/SMSAssistEdge.png?width=1899&name=SMSAssistEdge.png "SMSAssistEdge.png") # Lessen | Blog ## [5 Ways a Reactive HVAC Replacement Plan is Hurting Your Budget](https://blog.lessen.com/blog/5-ways-a-reactive-hvac-replacement-plan-is-hurting-your-budget) Posted by [Menno Enters](https://blog.lessen.com/blog/author/menno-enters) on 5/2/17 4:36 PM [![](https://blog.lessen.com/hubfs/5%20Ways%20a%20Reactive%20-%20Hero%20Image.jpg)](https://blog.lessen.com/blog/5-ways-a-reactive-hvac-replacement-plan-is-hurting-your-budget) Any retailer knows that in-store temperature matters a great deal to customers due to its affect on their overall shopping experience. Imagine trying on new clothes while perspiring in your dressing room or browsing a store while shivering. Retailers are privy to the fact that most heating, ventilation, air conditioning (HVAC) equipment breaks down at the worst imaginable times. Situations like these are caused when the equipment’s performance is stretched to its limits during extreme heat or cold and your asset falls short. [Read More](https://blog.lessen.com/blog/5-ways-a-reactive-hvac-replacement-plan-is-hurting-your-budget) ## [Three 5-Star Ways Store Manager Feedback Can Improve Your Business](https://blog.lessen.com/blog/three-5-star-ways-store-manager-feedback-can-improve-your-business) Posted by [Elisabeth Klisser](https://blog.lessen.com/blog/author/elisabeth-klisser) on 2/23/17 10:25 AM [![](https://blog.lessen.com/hubfs/02%20-%20Feb%2020%20-%20Blog%20Banner.jpg)](https://blog.lessen.com/blog/three-5-star-ways-store-manager-feedback-can-improve-your-business)  We’ve entered an era where ratings rule. Whether it’s a Yelp review of a restaurant or a driver’s score on Lyft, consumers are now accustomed to having the instant satisfaction of applauding excellent service with five stars and reporting bad service with less. In fact, 62% of businesses now use a customer experience analytics reporting system ([Deloitte](https://www2.deloitte.com/content/dam/Deloitte/us/Documents/process-and-operations/us-sdt-consulting-2013-global-contact-survey-051513.pdf)). [Read More](https://blog.lessen.com/blog/three-5-star-ways-store-manager-feedback-can-improve-your-business) ## [How to Track The Efficiency of Your Facilities Maintenance Program](https://blog.lessen.com/blog/how-to-track-the-efficiency-of-your-facilities-maintenance-program) Posted by [Guy Edasis](https://blog.lessen.com/blog/author/guy-edasis) on 1/24/17 9:33 AM [![](https://blog.lessen.com/hubfs/Blog%20Banner%20-%20HOW%20TO%20TRACK%20THE%20EFFICIENCY%20OF%20YOUR%20FACILITIES%20MAINTENANCE%20PROGRAM.jpg)](https://blog.lessen.com/blog/how-to-track-the-efficiency-of-your-facilities-maintenance-program) How do you know if your facilities maintenance program is running efficiently? From a high level, it’s hard to tell. However, if you know the right KPIs to measure performance against, it is easier to monitor the efficiency, effectiveness and overall success of your facilities maintenance program. Keep reading to learn more about the four key performance indicators you should be tracking in 2017 and beyond. [Read More](https://blog.lessen.com/blog/how-to-track-the-efficiency-of-your-facilities-maintenance-program) ## [Top Challenges for Single-Family Rental (SFR) Property Management Programs in 2017](https://blog.lessen.com/blog/top-challenges-for-single-family-rentals-sfr-property-management-programs-in-2017) Posted by [Cindy Kaplan](https://blog.lessen.com/blog/author/cindy-kaplan) on 1/19/17 2:31 PM [![](https://blog.lessen.com/hubfs/Blogheader%20-%20Making%20Your%20SFR.jpg)](https://blog.lessen.com/blog/top-challenges-for-single-family-rentals-sfr-property-management-programs-in-2017) --- Over the last few years, investing in Single-Family Rentals has been a great opportunity for many institutional investors, but at the same time, the nature of the SFRs and characteristics of its residents provide unique challenges, especially from the property maintenance perspective. Here are the top three facilities maintenance challenges for an SFR portfolio to consider this year: [Read More](https://blog.lessen.com/blog/top-challenges-for-single-family-rentals-sfr-property-management-programs-in-2017) ## [What is Work Order Avoidance? ](https://blog.lessen.com/blog/what-is-work-order-avoidance) Posted by [Elisabeth Klisser](https://blog.lessen.com/blog/author/elisabeth-klisser) on 1/16/17 9:20 AM [![](https://blog.lessen.com/hubfs/Work%20Avoidance%20-%20Blog%20Banner%5B1%5D.jpg)](https://blog.lessen.com/blog/what-is-work-order-avoidance) Work order avoidance is the process of preventing costs associated with work orders by actively troubleshooting maintenance requests. When done correctly, work order avoidance eliminates expenses associated with work orders such as trip charges, service charges and more. This not only avoids waste for your business, but can also increase your resident satisfaction. [Read More](https://blog.lessen.com/blog/what-is-work-order-avoidance) [All posts](https://blog.lessen.com/blog/all) ### Subscribe to Email Updates ### Recent Posts ### Posts by Topic - [Facilities (15)](https://blog.lessen.com/blog/topic/facilities) - [Retail (13)](https://blog.lessen.com/blog/topic/retail) - [Finance (9)](https://blog.lessen.com/blog/topic/finance) - [About SMS (7)](https://blog.lessen.com/blog/topic/about-sms) - [Efficiencies (5)](https://blog.lessen.com/blog/topic/efficiencies) - [Parking Lots (5)](https://blog.lessen.com/blog/topic/parking-lots) - [Restaurant (5)](https://blog.lessen.com/blog/topic/restaurant) - [Snow Removal (4)](https://blog.lessen.com/blog/topic/snow-removal) - [Data (3)](https://blog.lessen.com/blog/topic/data) - [Exterior Services (3)](https://blog.lessen.com/blog/topic/exterior-services) - [Landscaping (3)](https://blog.lessen.com/blog/topic/landscaping) - [Operational Costs (3)](https://blog.lessen.com/blog/topic/operational-costs) - [Preventative Maintenance (3)](https://blog.lessen.com/blog/topic/preventative-maintenance) - [Trends (3)](https://blog.lessen.com/blog/topic/trends) - [Awards (2)](https://blog.lessen.com/blog/topic/awards) - [Conferences (2)](https://blog.lessen.com/blog/topic/conferences) - [Facilities Maintenance (2)](https://blog.lessen.com/blog/topic/facilities-maintenance) - [Residential (2)](https://blog.lessen.com/blog/topic/residential) - [Technology (2)](https://blog.lessen.com/blog/topic/technology) - [Affiliate Network (1)](https://blog.lessen.com/blog/topic/affiliate-network) - [Affiliate Spotlight (1)](https://blog.lessen.com/blog/topic/affiliate-spotlight) - [Facilities Management (1)](https://blog.lessen.com/blog/topic/facilities-management) - [Funding (1)](https://blog.lessen.com/blog/topic/funding) - [HVAC (1)](https://blog.lessen.com/blog/topic/hvac) - [Hiring (1)](https://blog.lessen.com/blog/topic/hiring) - [LED Lighting (1)](https://blog.lessen.com/blog/topic/led-lighting) - [Leadership (1)](https://blog.lessen.com/blog/topic/leadership) - [PRSM (1)](https://blog.lessen.com/blog/topic/prsm) - [Risk Mitigation (1)](https://blog.lessen.com/blog/topic/risk-mitigation) - [Thought Leadership (1)](https://blog.lessen.com/blog/topic/thought-leadership) - [Total Cost of Ownership (1)](https://blog.lessen.com/blog/topic/total-cost-of-ownership) see all - OUR SOLUTION - [The SMS Advantage](http://www.smsassist.com/the-sms-advantage) - [ONE By SMS Assist](http://www.smsassist.com/one-by-sms-assist) - [Markets Served](http://www.smsassist.com/markets-served) - [Case Studies](http://www.smsassist.com/case-studies) - SERVICES - [Exterior Maintenance](http://www.smsassist.com/exterior-maintenance) - [Facilities Maintenance](http://www.smsassist.com/facilities-maintenance) - [Interior Maintenance](http://www.smsassist.com/interior-maintenance) - [Property Management Services](http://www.smsassist.com/property-management-services) - [Residential Property](http://www.smsassist.com/residential-property) - AFFILIATES - [Affiliate Advantage](http://www.smsassist.com/affiliate-advantage) - [Affiliate Sign Up](http://www.smsassist.com/affiliate-sign-up) - [Testimonials](http://www.smsassist.com/testimonials) - [Our Commitments](http://www.smsassist.com/our-commitments) - [FAQ](http://www.smsassist.com/faq) - ABOUT US - [Corporate Overview](http://www.smsassist.com/corporate-overview) - [SMS Serves](http://www.smsassist.com/sms-serves) - [SMS University](http://www.smsassist.com/sms-university) - [Contact](http://www.smsassist.com/contact) - Our Team - [Executive Team](http://www.smsassist.com/our-team/executive-team) - [Board of Directors](http://www.smsassist.com/our-team/board-of-directors) - [Equity Partners](http://www.smsassist.com/our-team/equity-partners) - [Investors & Advisors](http://www.smsassist.com/our-team/investors-advisors) - CAREERS - [Why SMS?](http://www.smsassist.com/why-sms-assist) - [Available Positions](http://www.smsassist.com/available-positions) - MEDIA - [News](http://www.smsassist.com/news) - [Events](http://www.smsassist.com/events) - [Video Gallery](http://www.smsassist.com/video-gallery) - [Blog](https://blog.smsassist.com/blog) - - [Privacy Policy](http://www.smsassist.com/privacy-policy) - [Security Policy](http://www.smsassist.com/security-policy) - [Terms of Use](http://www.smsassist.com/terms-of-use) - [Download Brochure](https://16c0b2969faa58ae4b65-80789b7c3c0d8606a58e0cf26ee4ba6c.ssl.cf2.rackcdn.com/12a9c754d0204c28b15066f06ace22c2.pdf) - [Home](http://www.smsassist.com/) - [](https://www.facebook.com/smsassist/) - [](https://twitter.com/SMSAssistLLC) - [](https://vimeo.com/smsassist) - [](https://www.linkedin.com/company/sms-assist-llc) - [](mailto:info@smsassist.com) [© 2018 SMS Assist. 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