--- title: The Lessen Edge | Blog | Retail (2) description: Retail | Stay on the cutting-edge of facilities maintenance with the latest industry trends, tips and company updates from Lessen. (2) --- - [Become an SMS Affiliate](http://www.smsassist.com/step-1-sign-up/) - [Affiliates Login](http://affiliate.marketplacesupport.com/) - [Client Login](http://client.marketplacesupport.com/) - [Blog](https://blog.smsassist.com/blog) - 312.698.7000 - [info@smsassist.com](mailto:info@smsassist.com) - 312.698.7000 - [info@smsassist.com](mailto:info@smsassist.com) [![SMS Assist](https://blog.lessen.com/hubfs/smsassist-may16/images/190b7432eea647c49b4d5b3a46f871b9.png "SMS Assist")](http://smsassist.spacecrafted.com/) - Our Solution - [The SMS Advantage](http://www.smsassist.com/the-sms-advantage) - [One By SMS Assist](http://www.smsassist.com/one-by-sms-assist) - [Markets Served](http://www.smsassist.com/markets-served) - [Case Studies](http://www.smsassist.com/case-studies) - Services - [Exterior Maintenance](http://www.smsassist.com/exterior-maintenance) - [Facilities Maintenance](http://http://www.smsassist.com/facilities-maintenance) - [Interior Maintenance](http://www.smsassist.com/interior-maintenance) - [Property Management Services](http://www.smsassist.com/property-management-services) - [Residential Property](http://www.smsassist.com/residential-property) - Affiliate - [Affiliate Advantage](http://www.smsassist.com/affiliate-advantage) - [Affiliate Sign Up](http://www.smsassist.com/affiliate-sign-up) - [Testimonials](http://www.smsassist.com/testimonials) - [Our Commitments](http://www.smsassist.com/our-commitments) - [FAQ](http://http://www.smsassist.com/faq) - [Affiliate Blog](https://blog.smsassist.com/affiliate-blog) - About Us - [Corporate Overview](http://www.smsassist.com/corporate-overview) - [SMS Serves](http://www.smsassist.com/sms-serves) - [SMS University](http://http://www.smsassist.com/sms-university) - [Contact](http://www.smsassist.com/contact) - Our Team - [Executive Team](http://www.smsassist.com/our-team/executive-team) - [Board Of Directors](http://www.smsassist.com/our-team/board-of-directors) - [Investors & Advisors](http://www.smsassist.com/our-team/investors-advisors) - [Equity Partners](http://www.smsassist.com/our-team/equity-partners) - Careers - [Why SMS?](http://www.smsassist.com/why-sms-assist) - [Available Positions](http://www.smsassist.com/available-positions) - Media - [News](http://www.smsassist.com/news) - [Events](http://www.smsassist.com/events) - [Video Gallery](http://www.smsassist.com/video-gallery) - [Blog](https://blog.smsassist.com/blog) - Demo ![SMSAssistEdge.png](https://blog.lessen.com/hs-fs/hubfs/SMSAssistEdge.png?width=1899&name=SMSAssistEdge.png "SMSAssistEdge.png") # Lessen | Blog ## [No One Remembers Clicking a Buy Button: Why Online Shopping Can’t Beat an In-Store Experience](https://blog.lessen.com/blog/facilities-maintenance-perspective-why-brick-and-mortar-has-plenty-of-fight-left-in-it) Posted by [Cindy Kaplan](https://blog.lessen.com/blog/author/cindy-kaplan) on 2/14/17 4:16 PM [![](https://blog.lessen.com/hubfs/Facilities%20Maintenance%20Perspective%20-%20Blog%20Banner.jpg)](https://blog.lessen.com/blog/facilities-maintenance-perspective-why-brick-and-mortar-has-plenty-of-fight-left-in-it) Digital shopping is only part of the average buyer's journey. The physical retail environment is still going strong, which is why so many brands maintain retail buildings and some online-only retailers are now opening brick-and-mortar stores. [Read More](https://blog.lessen.com/blog/facilities-maintenance-perspective-why-brick-and-mortar-has-plenty-of-fight-left-in-it) ## [How to Track The Efficiency of Your Facilities Maintenance Program](https://blog.lessen.com/blog/how-to-track-the-efficiency-of-your-facilities-maintenance-program) Posted by [Guy Edasis](https://blog.lessen.com/blog/author/guy-edasis) on 1/24/17 9:33 AM [![](https://blog.lessen.com/hubfs/Blog%20Banner%20-%20HOW%20TO%20TRACK%20THE%20EFFICIENCY%20OF%20YOUR%20FACILITIES%20MAINTENANCE%20PROGRAM.jpg)](https://blog.lessen.com/blog/how-to-track-the-efficiency-of-your-facilities-maintenance-program) How do you know if your facilities maintenance program is running efficiently? From a high level, it’s hard to tell. However, if you know the right KPIs to measure performance against, it is easier to monitor the efficiency, effectiveness and overall success of your facilities maintenance program. Keep reading to learn more about the four key performance indicators you should be tracking in 2017 and beyond. [Read More](https://blog.lessen.com/blog/how-to-track-the-efficiency-of-your-facilities-maintenance-program) ## [PRSM National Conference 2016: The SMS Assist Overview](https://blog.lessen.com/blog/prsm-national-conference-2016-the-sms-assist-overview) Posted by [Susan Hecht](https://blog.lessen.com/blog/author/susan-hecht) on 5/13/16 2:03 PM [![](https://blog.lessen.com/hubfs/Blog_Post_Picture/PRSM_Recap_.jpg)](https://blog.lessen.com/blog/prsm-national-conference-2016-the-sms-assist-overview) --- As one of the largest, most widely recognized retail facilities management events in the country, [PRSM National Conference](http://prsm2016.level3designs.com/) is always an exciting event for our sales and operations team alike; and this year’s conference did not disappoint. [Read More](https://blog.lessen.com/blog/prsm-national-conference-2016-the-sms-assist-overview) [Previous](https://blog.lessen.com/blog/topic/retail/page/1) [All posts](https://blog.lessen.com/blog/all) ### Subscribe to Email Updates ### Recent Posts ### Posts by Topic - [Facilities (15)](https://blog.lessen.com/blog/topic/facilities) - [Retail (13)](https://blog.lessen.com/blog/topic/retail) - [Finance (9)](https://blog.lessen.com/blog/topic/finance) - [About SMS (7)](https://blog.lessen.com/blog/topic/about-sms) - [Efficiencies (5)](https://blog.lessen.com/blog/topic/efficiencies) - [Parking Lots (5)](https://blog.lessen.com/blog/topic/parking-lots) - [Restaurant (5)](https://blog.lessen.com/blog/topic/restaurant) - [Snow Removal (4)](https://blog.lessen.com/blog/topic/snow-removal) - [Data (3)](https://blog.lessen.com/blog/topic/data) - [Exterior Services (3)](https://blog.lessen.com/blog/topic/exterior-services) - [Landscaping (3)](https://blog.lessen.com/blog/topic/landscaping) - [Operational Costs (3)](https://blog.lessen.com/blog/topic/operational-costs) - [Preventative Maintenance (3)](https://blog.lessen.com/blog/topic/preventative-maintenance) - [Trends (3)](https://blog.lessen.com/blog/topic/trends) - [Awards (2)](https://blog.lessen.com/blog/topic/awards) - [Conferences (2)](https://blog.lessen.com/blog/topic/conferences) - [Facilities Maintenance (2)](https://blog.lessen.com/blog/topic/facilities-maintenance) - [Residential (2)](https://blog.lessen.com/blog/topic/residential) - [Technology (2)](https://blog.lessen.com/blog/topic/technology) - [Affiliate Network (1)](https://blog.lessen.com/blog/topic/affiliate-network) - [Affiliate Spotlight (1)](https://blog.lessen.com/blog/topic/affiliate-spotlight) - [Facilities Management (1)](https://blog.lessen.com/blog/topic/facilities-management) - [Funding (1)](https://blog.lessen.com/blog/topic/funding) - [HVAC (1)](https://blog.lessen.com/blog/topic/hvac) - [Hiring (1)](https://blog.lessen.com/blog/topic/hiring) - [LED Lighting (1)](https://blog.lessen.com/blog/topic/led-lighting) - [Leadership (1)](https://blog.lessen.com/blog/topic/leadership) - [PRSM (1)](https://blog.lessen.com/blog/topic/prsm) - [Risk Mitigation (1)](https://blog.lessen.com/blog/topic/risk-mitigation) - [Thought Leadership (1)](https://blog.lessen.com/blog/topic/thought-leadership) - [Total Cost of Ownership (1)](https://blog.lessen.com/blog/topic/total-cost-of-ownership) see all - OUR SOLUTION - [The SMS Advantage](http://www.smsassist.com/the-sms-advantage) - [ONE By SMS Assist](http://www.smsassist.com/one-by-sms-assist) - [Markets Served](http://www.smsassist.com/markets-served) - [Case Studies](http://www.smsassist.com/case-studies) - SERVICES - [Exterior Maintenance](http://www.smsassist.com/exterior-maintenance) - [Facilities Maintenance](http://www.smsassist.com/facilities-maintenance) - [Interior Maintenance](http://www.smsassist.com/interior-maintenance) - [Property Management Services](http://www.smsassist.com/property-management-services) - [Residential Property](http://www.smsassist.com/residential-property) - AFFILIATES - [Affiliate Advantage](http://www.smsassist.com/affiliate-advantage) - [Affiliate Sign Up](http://www.smsassist.com/affiliate-sign-up) - [Testimonials](http://www.smsassist.com/testimonials) - [Our Commitments](http://www.smsassist.com/our-commitments) - [FAQ](http://www.smsassist.com/faq) - ABOUT US - [Corporate Overview](http://www.smsassist.com/corporate-overview) - [SMS Serves](http://www.smsassist.com/sms-serves) - [SMS University](http://www.smsassist.com/sms-university) - [Contact](http://www.smsassist.com/contact) - Our Team - [Executive Team](http://www.smsassist.com/our-team/executive-team) - [Board of Directors](http://www.smsassist.com/our-team/board-of-directors) - [Equity Partners](http://www.smsassist.com/our-team/equity-partners) - [Investors & Advisors](http://www.smsassist.com/our-team/investors-advisors) - CAREERS - [Why SMS?](http://www.smsassist.com/why-sms-assist) - [Available Positions](http://www.smsassist.com/available-positions) - MEDIA - [News](http://www.smsassist.com/news) - [Events](http://www.smsassist.com/events) - [Video Gallery](http://www.smsassist.com/video-gallery) - [Blog](https://blog.smsassist.com/blog) - - [Privacy Policy](http://www.smsassist.com/privacy-policy) - [Security Policy](http://www.smsassist.com/security-policy) - [Terms of Use](http://www.smsassist.com/terms-of-use) - [Download Brochure](https://16c0b2969faa58ae4b65-80789b7c3c0d8606a58e0cf26ee4ba6c.ssl.cf2.rackcdn.com/12a9c754d0204c28b15066f06ace22c2.pdf) - [Home](http://www.smsassist.com/) - [](https://www.facebook.com/smsassist/) - [](https://twitter.com/SMSAssistLLC) - [](https://vimeo.com/smsassist) - [](https://www.linkedin.com/company/sms-assist-llc) - [](mailto:info@smsassist.com) [© 2018 SMS Assist. 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